Do you need help with your broken WordPress website ?

We help business owners with existing WordPress website that seems to be broken.

Depending on the age of the website, the issue could be a simple fix or something more serious.
We find the issue and provide a report on the most cost effective solutions.

Why would my WordPress website be broken ?

There are many reasons your website could be broken but here are some of the most common reasons we see:

  1. WordPress software is outdated
  2. Themes are outdated or not compatible with the latest version of WordPress
  3. Plugins are outdated or obsolete and are no longer compatible with your Theme
  4. Security Issues such as mismatch SSL Certificates
  5. Old PHP version or theme is not compatible with latest PHP
  6. OR, worst case senario……….you’ve been hacked :/

If you had a website built a while ago chances are no one has logged into the backend for a long time.
Sometimes a simple update is all it takes to get things back on online. But don’t be fooled, this is far from a simple process unless you have experience with WordPress.

You might get lucky and updating it yourself, it may seem to fix but days later it goes down again.

If your website means anything to your business don’t risk it but if you do please make sure:

  • You know how to take complete backups of your website
  • Complete backup of your databases
  • Have reputable Web Hosting that can quickly restore your website
  • Don’t touch anything your’re unsure of as you run the risk of permanently losing your website

How can Hills Web Design fix my broken WordPress website ?

One of the first things we do is request access your Web Hosting Access (cPanel) and your Admin Access for WordPress.
This may sound scary at first so please make sure you always use a reputable company with transparent information about their experience as well as real life reviews to guide you.

Here’s what we do :

  1. Take a full backup of WordPress and all databases
  2. Ensure your website can be easily restored should our methods not work to solve your problem
  3. Install your website on our secure intranet and begin the troubleshooting process
  4. Troubleshoot the issues step by step starting with WordPress Core updates then moving to the Themes and Plugins
  5. Checking Security Certificates and blacklists
  6. Scanning for any vulnerabilities including code that may have been installed by hackers, remove it if possible and clean the databases

If we can resolve the issues easily we will let you know what we have done and complete the transition to the working version.

If the issues are difficult and numerous we will make recommendations on the best way forward, provide and honest and upfront quotation for the work required and the options available to you.

With over 20 years experience in WordPress websites, IT and web development we are confident we can help you with your broken WordPress website.

Please get in touch with our team for honest, reliable and upfront quotations and remember, just like any business asset, your website needs regular care as well as updates and maintenance to achieve the best results.

Call us today for a free quotation 0431 283 198